Welcome to the AutoNetTV Drive Product Support page
Sorry, but no - that feature is not currently available in our system. But it is on our list to add in the future.
ITEMS NOT WHERE I WANT THEM
WHY CAN YOU NOT PUT ITEMS IN THE LINES THAT YOU WANT THEM IN. I SPENT TWO HOURS DOING A TASK THAT SHOULD HAVE TAKEN 15 MINUTES. THIS IS THE LEAST USER FRIENDLY PROGRAMS I HAVE EVER USED IN MY LIFE.
I'm sorry you're having such a frustrating time using the menu system. We'd love to help. We can even log into your account and make changes for you - while doing a screen share so you can see what we're doing. The AutoPilot program is designed to keep your Top 10 chosen services in the top 10 lines on the menu template each time - with the rest being rotated through each time the menu appears. If you want to create your own, or edit a master template we've created for our users, we can show you a quick way to change the background and keep all your services in the same place - or to copy and save a new menu template. Please call our Customer Success team at 801-492-9900, and we'd love to show you how this is done. Or you can post your email address here and we can schedule a time that works best for you.
wich size logo autopilot
Wich Size the Logo have to be in the Autopilot ? Because there is some black line around my logo
Good question. Take the same video that you uploaded to YouTube, and upload it into your AutoNetTV account online. Just login to your account at http://Drive.AutoNetTV.com, and click on the link to Upload Image or Video. Once uploaded, you can choose to add your video to your program. The media player will then download the video to its internal storage and play the video - along with the rest of the content in the program.
Our media players are designed to play content from its internal storage (not streaming) - so the program will continue to play even if/when your Internet connection is lost, and the videos will always be good quality. If you can't find your original video, you can search for tools on the Internet that will allow you to download and save your original YouTube video, and then upload it from your computer to your account.
Hi Lesa, there are a few things that could be causing this issue. It could be because it has lost it's internet connection so it cannot download the updated content. It could also be because it is still in your playlist and needs to be removed. If you give us a call we can help resolve this! 877-642-3555
Customer support service by UserEcho
